Privacy Policy
This Privacy Policy explains how information may be collected, used, stored and shared when you access or use the Naman Puja website or interact with services presented through the Naman Puja brand.
This Privacy Policy explains how information may be collected, used, stored and shared when you access or use the website https://www.namanpuja.com/ ("Website") or interact with services presented through the Naman Puja brand.
Please read this Privacy Policy carefully before using the Website or submitting any personal information.
Naman Puja is a brand name and digital platform and is not a separate legal entity.
The Website is presented under the Naman Puja brand through NAMANDARSHAN, an alliance of Traininglobe Consultancy Private Limited, or such other applicable entity or service provider as may be identified in the relevant booking, invoice, transaction record or service documentation.
The name "Naman Puja" is used for branding, communication and presentation of religious, devotional and related services.
Nothing in this Privacy Policy should be interpreted as creating a separate company, partnership, trust, association, agency or other legal entity under the name "Naman Puja".
This Privacy Policy applies to information that may be collected when you:
- Visit or browse the Website
- Submit an enquiry
- Contact us
- Request information about a service
- Make a booking
- Make or attempt to make a payment
- Request an at-home or online puja
- Request prasad or related arrangements
- Participate in an online service
- Contact customer support
- Otherwise interact with the Website or services presented through it
This Privacy Policy does not govern the independent privacy practices of third-party websites, applications, payment gateways, courier companies, priests, pandits or other external service providers.
Depending upon the service requested and your interaction with the Website, the following information may be collected.
3.1 Personal and Contact Information
- Full name
- Mobile number
- Email address
- City
- State
- Country
- Other contact details provided by you
3.2 Booking Information
- Booking reference
- Selected service
- Date and time
- Number of participants
- Service location
- Booking status
- Service preferences
- Related communication
3.3 Address and Delivery Information
Where required for an at-home service or delivery, information may include:
- Residential or service address
- Locality
- City
- State
- Postal code
- Country
- Delivery instructions
- Contact details required for delivery
3.4 Religious or Devotional Information
Certain puja or devotional services may require information such as:
- Devotee name
- Family member names
- Gotra
- Sankalp details
- Prayer-related information
- Preferred religious practices
- Other information voluntarily provided for the requested service
Such information should only be provided where it is reasonably required for the selected service.
3.5 Transaction Information
Depending on the payment method and service, information may include:
- Transaction reference
- Amount paid
- Payment status
- Payment date
- Refund status
- Related transaction information
Payment credentials such as complete card numbers, PINs, CVVs or passwords are generally processed by the applicable payment service provider and are not intended to be retained by the Website operator.
When you visit the Website, certain technical information may be collected automatically depending on the technologies and services implemented on the Website. This may include:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of access
- Referring website
- Approximate location derived from technical information, where applicable
- Website interaction information
- Technical or diagnostic information
This information may be used to operate, secure and improve the Website.
Information may be used for purposes including the following:
6.1 Providing Requested Services
- Process enquiries
- Process bookings
- Coordinate puja services
- Coordinate priests or pandits
- Arrange at-home services
- Facilitate online puja services
- Arrange puja samagri
- Facilitate prasad arrangements
- Provide customer support
6.2 Communication
Information may be used to communicate with you regarding:
- Enquiries
- Bookings
- Payments
- Service schedules
- Service instructions
- Delivery
- Changes or updates
- Customer support
- Other information necessary for the requested service
Communication may take place through email, telephone, SMS, WhatsApp, Website notifications, or other available communication channels.
6.3 Payments and Transactions
- Facilitate payments
- Verify transactions
- Process refunds
- Maintain transaction records
- Reconcile payments
- Address payment-related issues
6.4 Website Operations
- Maintain the Website
- Improve functionality
- Monitor performance
- Diagnose technical issues
- Maintain security
- Prevent misuse
- Improve the overall Website experience
6.5 Business and Administrative Purposes
- Maintaining business records
- Customer-support records
- Resolving disputes
- Preventing fraudulent activity
- Internal administration
- Other legitimate operational requirements
6.6 Legal and Regulatory Requirements
- Comply with applicable law
- Respond to lawful requests
- Meet legal or regulatory requirements
- Protect rights or property
- Prevent fraud or misuse
- Establish, exercise or defend legal claims
Depending on the circumstances and applicable law, personal information may be processed:
- With your consent
- To provide a service requested by you
- To process a transaction requested by you
- To comply with applicable legal requirements
- For another lawful purpose permitted under applicable law
Where consent is required, an appropriate consent mechanism may be provided.
The Website may use or integrate third-party services, including:
- Payment gateways
- Analytics services
- Advertising platforms
- Email services
- Messaging platforms
- Video-conferencing platforms
- Hosting providers
- Courier and logistics providers
- Other technology or business service providers
Such third parties may process information according to their own privacy policies and terms. We recommend reviewing the privacy policies of relevant third-party services when using their services.
Where permitted by applicable law and where an appropriate lawful basis exists, contact information may be used to send communications relating to:
- Services
- Offers
- Festivals
- New services
- Promotional campaigns
- Special arrangements
- Other Naman Puja-related information
You may opt out of promotional communications through an unsubscribe mechanism, where available, or by contacting the relevant support channel.
Service-related communications necessary to administer an existing booking or requested service may continue even after opting out of promotional communications.
Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no internet transmission, website, electronic storage system or method of communication can be guaranteed to be completely secure. Accordingly, while reasonable safeguards may be implemented, absolute security cannot be guaranteed.
Personal information may be retained for as long as reasonably necessary for purposes including:
- Providing requested services
- Managing bookings
- Maintaining transaction records
- Customer support
- Accounting and business records
- Fraud prevention
- Dispute resolution
- Compliance with applicable law
- Other legitimate operational requirements
When information is no longer reasonably required for a lawful purpose, it may be deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
Subject to applicable law, you may have certain rights relating to your personal information, which may include:
- Requesting information regarding processing
- Requesting access to personal information
- Requesting correction of inaccurate information
- Requesting deletion where applicable
- Withdrawing consent where consent is the basis of processing
- Raising a grievance regarding the processing of personal information
The availability and scope of these rights may depend upon applicable law and the nature of the relevant processing.
Where processing is based on consent, you may withdraw consent through an available mechanism or by contacting the relevant support channel.
Withdrawal of consent may affect the ability to provide a service where the information concerned is necessary for that service.
Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal, where permitted by applicable law.
You are responsible for providing accurate and complete information when submitting a booking, enquiry or service request.
If any information provided by you changes, you may request that the relevant information be corrected where appropriate.
The Website is not intended to encourage unnecessary collection of personal information from children.
Where information relating to a child is required for a requested service, such information should be provided by a parent, guardian or another person authorised to provide it, as applicable.
Such information will be handled in accordance with applicable law.
Some third-party technology, payment, hosting, communication or other service providers may process information outside India.
Where applicable, such processing will be carried out subject to applicable legal requirements.
The Website may contain links to websites, applications or platforms operated by third parties.
These third-party services may have separate privacy policies, terms and data practices. This Privacy Policy does not apply to the independent practices of such third parties.
Information may be processed to detect, prevent or investigate:
- Fraud
- Unauthorised transactions
- Misuse of the Website
- Security incidents
- Abuse of services
- Other unlawful or unauthorised activity
If a personal-data security incident occurs, appropriate measures may be taken in accordance with applicable law.
Where notification is required by applicable law, the relevant notification may be made to the appropriate person, authority or affected individuals.
This Privacy Policy may be updated from time to time to reflect changes in:
- Services
- Website functionality
- Technology
- Data-processing practices
- Third-party service providers
- Business operations
- Applicable law
The updated Privacy Policy will be published on the Website with a revised "Last Updated" date. You are encouraged to review this Privacy Policy periodically.
For clarity and avoidance of doubt: Naman Puja is a brand name and Website identity and does not constitute a separate legal entity.
Nothing contained in this Privacy Policy shall be interpreted as creating or recognising a separate company, partnership, trust, society, agency, joint venture or other legal person under the name Naman Puja.
The entity responsible for a particular processing activity shall be determined according to the relevant service, transaction, documentation and applicable law.
24. Governing Law
This Privacy Policy shall be interpreted in accordance with the applicable laws of India, subject to any mandatory rights and protections applicable to the individual concerned.
Nothing in this Privacy Policy is intended to exclude or restrict any right or remedy that cannot legally be excluded or restricted.
23. Contact & Privacy Grievances
For privacy-related questions, requests or grievances, reach out to Naman Puja / Website Support — presented under NAMANDARSHAN / Traininglobe Consultancy Private Limited.
When submitting a privacy-related request, you may be asked to provide reasonable information necessary to verify your identity or identify the relevant booking or interaction.
Last Updated: 30 September 2026