Terms & Conditions

Naman Puja is a brand name and digital platform and is not a separate legal entity.

The name "Naman Puja" is used for branding, presentation and identification of religious, devotional and related services made available through the Website.

Naman Puja is not independently represented as:

• a company
• a partnership
• a trust
• a society
• a temple
• a temple trust
• a religious authority
• a government authority
• a statutory authority
• a priest or pandit
• a payment gateway
• a courier or logistics provider
• or any other separate legal person or entity

The legal entity, service provider or other party applicable to a particular transaction may be identified in the relevant booking confirmation, invoice, payment record, service communication or other applicable documentation.

The Website may provide information about and facilitate access to various religious, devotional and associated services. These may include:

• Online/e-Puja
• At-home puja
• Priest or pandit coordination
• Puja samagri arrangements
• Sankalp-related arrangements
• Prasad arrangements
• Online participation
• Video-related services
• Religious and devotional information
• Other related offerings displayed on the Website

The availability and scope of any particular service shall depend upon the relevant service description and applicable booking conditions.

Certain services may involve independent or third-party:

• Priests
• Pandits
• Religious service providers
• Temple-associated service providers
• Logistics providers
• Courier companies
• Payment providers
• Technology providers
• Other service providers

Where such parties are involved, they may perform or fulfil the relevant part of the service.

Unless expressly stated otherwise, the Website should not be interpreted as representing that Naman Puja personally performs every religious ceremony or personally provides every service displayed on the Website.

The specific relationship applicable to a particular service shall depend upon the relevant booking and transaction arrangement.

Unless expressly stated for a particular service, the Website does not represent that Naman Puja:

• owns any temple
• operates any temple
• manages any temple
• is affiliated with any temple committee
• is affiliated with any temple trust
• is endorsed by a temple
• represents any temple authority
• acts on behalf of a religious institution

References to temples, religious places, deities, traditions or religious institutions are provided for informational, devotional or service-related purposes.

The names, trademarks and other intellectual property of third parties remain the property of their respective owners.

The Website may contain information concerning Hindu religious practices, pujas, rituals, traditions, beliefs and customary spiritual significance. Such information is provided in a devotional and informational context.

Descriptions of potential religious or spiritual benefits are based on traditional beliefs and practices and should not be interpreted as a guarantee of any specific result.

No particular:

• spiritual outcome
• religious outcome
• financial outcome
• career outcome
• relationship outcome
• health outcome
• legal outcome
• personal outcome

is guaranteed by participation in a religious or devotional service.

Information concerning a service may include:

• Service name
• Type of puja
• Location
• Date and time
• Duration
• Priest arrangements
• Samagri
• Prasad
• Online participation
• Delivery
• Pricing
• Other inclusions

The exact inclusions applicable to a particular booking shall be determined by the relevant service description and booking confirmation.

Actual arrangements may vary due to:

• Local religious practices
• Priest availability
• Regional customs
• Availability of materials
• Seasonal circumstances
• Location
• Third-party availability
• Other circumstances affecting fulfilment

To request or book certain services, customers may be required to provide information including:

• Full name
• Mobile number
• Email address
• City
• Address
• Preferred date
• Preferred time
• Devotee names
• Gotra
• Sankalp details
• Prayer-related information
• Delivery information
• Other information reasonably required for the requested service

The customer is responsible for ensuring that information submitted is accurate and complete.

Certain services may require information such as:

• Gotra
• Devotee names
• Family names
• Sankalp
• Prayer intentions
• Other ritual-related information

Such information is provided by the customer for the purpose of facilitating the selected religious service. Where required, relevant information may be communicated to the priest, pandit or other service provider involved in the service.

Customers should avoid providing unnecessary personal information.

A request submitted through the Website does not necessarily constitute a confirmed booking. A booking shall be treated as confirmed only after confirmation through an authorised communication channel or transaction system.

Confirmation may be provided through:

• Website confirmation
• Email
• SMS
• WhatsApp
• Telephone
• Payment confirmation
• Another authorised communication method

Availability may need to be verified before confirmation.

Requested dates and times are subject to availability. For at-home services, arrival or commencement may be affected by circumstances including:

• Traffic
• Weather
• Travel conditions
• Priest availability
• Local restrictions
• Transportation issues
• Other unforeseen circumstances

Where reasonably practicable, material changes may be communicated using the contact information supplied during booking.

Where an at-home puja service is available, the customer is expected to:

• Provide the correct address
• Provide reasonable access to the premises
• Provide a suitable and reasonably safe space
• Be available at the agreed time
• Follow reasonable instructions relating to the service

The selected service description shall determine which materials, arrangements and facilities are included. Items or arrangements not expressly included may be the customer’s responsibility.

Online or e-Puja services may require:

• Internet access
• A compatible device
• Audio/video functionality
• A video-conferencing platform
• WhatsApp or another messaging platform
• Another communication facility specified for the service

The customer is responsible for their device, internet connection and ability to participate. Technical problems relating to the customer’s device, network or third-party platform may affect participation.

Where samagri is included in a selected service, the applicable service description shall specify the relevant inclusions. Individual items may vary because of:

• Local availability
• Seasonal availability
• Regional practices
• Religious traditions
• Priest requirements
• Supply conditions

Where reasonably appropriate, a suitable equivalent may be substituted.

Where prasad is included in a service, the applicable service description shall specify the relevant arrangement. Prasad may be delivered through an independent courier or logistics provider. Delivery may be affected by:

• Courier operations
• Weather
• Public holidays
• Incorrect address
• Recipient unavailability
• Delivery restrictions
• Transportation delays
• Other circumstances outside reasonable control

The customer is responsible for providing accurate delivery details.

Prices displayed on the Website may change from time to time. The applicable price for a booking shall ordinarily be the price communicated or displayed at the time of booking, subject to any applicable:

• Taxes
• Delivery charges
• Location charges
• Payment-processing charges
• Other charges expressly disclosed before confirmation

An obvious technical or pricing error may be corrected even after a transaction attempt, subject to applicable law and the circumstances of the transaction.

Payments may be processed by third-party payment gateways or financial service providers. Such providers may have separate terms, conditions and privacy policies.

A booking requiring advance or full payment may remain unconfirmed until successful payment confirmation is received. A failed, reversed, disputed or incomplete transaction may prevent confirmation or may require further verification.

Cancellation conditions may vary according to the service. The cancellation policy displayed for the relevant service or communicated at the time of booking shall apply. Where a separate cancellation policy exists, it shall be read together with these Terms.

Cancellation requests should be submitted through the designated support channel. Submission of a request does not itself constitute approval.

Rescheduling is subject to availability and the conditions applicable to the selected service. Factors that may affect rescheduling include:

• Priest availability
• Date and time availability
• Samagri arrangements
• Travel arrangements
• Costs already incurred
• Service-specific conditions

Requests should be submitted through the designated support channel.

Where a refund is available under the applicable cancellation or booking policy, the amount shall be determined in accordance with that policy. Where a refund is approved, processing may depend upon:

• Payment gateway
• Banking institution
• Original payment method
• Applicable deductions
• Transaction-specific circumstances

Banking or payment-provider processing times may vary.

A service may occasionally need to be changed, rescheduled or otherwise adjusted because of:

• Priest availability
• Weather
• Local restrictions
• Religious-site restrictions
• Transportation problems
• Technical issues
• Emergency circumstances
• Other unforeseen events

Where reasonably practicable, relevant information may be communicated to the customer.

Customers are responsible for:

• Providing accurate information
• Providing accurate contact details
• Providing accurate delivery details
• Being available where required
• Maintaining respectful conduct
• Following reasonable instructions
• Using the Website lawfully
• Not interfering with the performance of a service

The Website must not be used to:

• Conduct unlawful activities
• Submit false or fraudulent information
• Attempt unauthorised access
• Introduce malicious software
• Interfere with Website operations
• Impersonate another person
• Conduct fraudulent transactions
• Misrepresent an association with Naman Puja
• Harass or threaten personnel or service providers
• Violate applicable law

Reasonable efforts may be made to maintain current Website information. However, the Website may occasionally contain:

• Errors
• Omissions
• Outdated information
• Typographical errors
• Technical inaccuracies

Information may be corrected, updated or modified from time to time.

Photographs, illustrations and videos displayed on the Website may be representative. Actual:

• Puja arrangements
• Samagri
• Decorations
• Priest attire
• Locations
• Packaging
• Prasad
• Other service elements

may differ from Website representations.

The Website may contain links to or integrations with third-party websites, applications and services. These may include:

• Payment services
• Messaging services
• Video services
• Analytics
• Advertising services
• Hosting
• Logistics
• Other technology services

Third-party services may be governed by their own terms and privacy policies.

Website content including text, graphics, photographs, videos, logos, designs, layouts and other materials may belong to or be licensed to the relevant rights holder. Unless permitted by law or authorised in writing, such content may not be:

• Copied
• Reproduced
• Modified
• Distributed
• Published
• Commercially exploited

Religious and devotional services are undertaken in accordance with the applicable service arrangements and traditional practices. No guarantee is made regarding any particular spiritual, religious, personal, financial, professional, medical, relationship or other outcome.

For avoidance of doubt: Naman Puja is a brand and Website identity and does not constitute a separate legal entity. Nothing in these Terms creates a company, partnership, trust, society, agency, joint venture, employment relationship or other separate legal person under the name "Naman Puja".

The applicable legal entity or service provider shall be determined by the relevant transaction, booking, invoice, service documentation and applicable law.

Where a service is performed or fulfilled by an independent third party, the relevant third party may have its own terms, responsibilities and operating conditions. The applicable arrangements shall depend upon the specific service and transaction.

These Terms are intended to define the use of the Website and the general framework for services made available through it. Nothing in these Terms shall be interpreted as:

• Excluding a right that cannot legally be excluded
• Restricting mandatory consumer protections
• Removing a statutory remedy that cannot legally be removed
• Overriding mandatory applicable law

Information submitted through the Website may be processed in accordance with the Naman Puja Privacy Policy. The Privacy Policy describes the categories of information that may be collected, purposes of processing and applicable rights and choices.

These Terms may be revised from time to time. The latest version shall be published on the Website with the relevant effective date. The terms applicable to an existing booking may also be determined by the terms presented and accepted at the time of that booking.

These Terms shall be interpreted in accordance with the applicable laws of India, subject to mandatory rights and protections applicable to the customer. Nothing in these Terms is intended to exclude any right or remedy that cannot legally be excluded.